AI-powered customer service

Answer 80% of support tickets
before you wake up.

Navos learns your store automatically and handles customer support 24/7 with orders, returns and product questions at up to 68% less than industry average cost.

No Setup. It Learns Your Store Automatically.

Install Navos and it reads your website, products, policies and FAQs on its own. No manual training. No prompt engineering. Just point it at your store.

1

You install one script tag

Paste a single line of code into your website. Works with Shopify, WooCommerce, WordPress, or any custom store.

2

Navos scans your entire store

The AI reads your product catalog, shipping policy, return terms, and FAQ pages automatically in minutes.

3

Your AI goes live, ready to answer

No manual training required. Navos starts answering real customer questions immediately, accurately, in any language.

4

It keeps itself updated

When you update your products or policies, Navos picks up the changes automatically. Always current, zero effort.

Navos: Auto-learning your store
Scanning: mystore.se
Product catalog (248 products)✓ Done
Shipping & delivery policy✓ Done
Return & refund policy✓ Done
FAQ page✓ Done
Contact & support infoScanning…
AI ready and answering customer questions live

What It Actually Looks Like

Real questions your customers ask every day, answered instantly and automatically without you lifting a finger.

Navos AI Support
Online, replies instantly
Customer
Where is my order? I ordered 4 days ago and haven't heard anything.
Navos AI
Hi! I can see your order #4821 was shipped yesterday via PostNord and is expected to arrive tomorrow between 09:00–17:00. You'll receive a tracking email shortly. Is there anything else I can help with?
Resolved automatically, no human needed
Customer
Can I return it if it doesn't fit?
Navos AI
You have 30 days to return any item for a full refund. Just use the return portal at mystore.se/returns and your label will be sent within minutes.

Never answer "Where is my order?" again.

This is the question that fills 80% of ecommerce support inboxes. Navos handles it and hundreds of others like it, automatically, around the clock.

Order status & tracking questions
Return & refund guidance
Product questions & availability
Shipping times & delivery info
Payment & discount code help

Your Store, Before vs After Navos

Real numbers from a typical ecommerce store handling 200 support tickets per month.

Without Navos
Support tickets/month200
Time spent on support/day5+ hours
Cost per conversationIndustry avg.
Response time (avg)24+ hours
Nights & weekends covered✗ No
Scales with volume✗ Costs more
With Navos
Tickets handled by AI160+ (80%)
Time spent on support/day~1 hour
Cost per conversationUp to 68% less
Response time (avg)~3 seconds
Nights & weekends covered✓ Always
Scales with volume✓ Fixed cost

Key Benefits

Discover how our solution enhances efficiency and elevates your experience with these key advantages.

Navos Dashboard

Track your usage, monitor conversations, and analyze performance with our comprehensive dashboard.

We Create Your Chat Widget

A custom designed chat widget is included in all packages, ready to integrate on your website.

Time Optimization

Save valuable time with streamlined processes and automated workflows.

Try for Free

14 days free trial, no credit card required. Full features included from day one.

Seamless Integration

Our solution integrates seamlessly with your existing systems, providing a smooth transition and enhanced functionality without disruption.

Compatible with industry-standard tools
No downtime during implementation
Scalable to your growing needs
Team collaboration

Secure Swedish Infrastructure

Your data is securely handled on Swedish servers with automatic escalation when needed.

Navos SaaS handles customer inquiries via secure webhooks on Swedish infrastructure. With automatic escalation when a human is needed.

Swedish Servers

All data processing occurs on secure servers in Sweden according to GDPR.

Secure Webhooks

Encrypted communication with your systems via secure webhooks.

Automatic Escalation

When the AI needs help, the case is automatically escalated to a human.

GDPR Compliant
ISO 27001
99.9% Uptime
Swedish forest
Aurora

Up to 68% Cheaper Than the Industry Average

Traditional AI customer service tools charge per conversation with no ceiling. Navos is built differently and the savings are significant.

AI handles the volume, not humans

When 80% of your support is automated, you're not paying someone to answer the same question 50 times a day. That's where the savings come from.

Chit-chat is always free

Casual conversation and small talk is automatically detected and never counted against your usage. You only pay for real support interactions.

No staffing costs for nights and weekends

Navos is active 24/7 at the same cost. No overtime, no shift premiums, no gaps in coverage during holidays or peak seasons.

Pricing tailored to your actual volume

We build a package around your real needs. No one-size-fits-all tier you'll overpay for. Contact us and we'll put together a proposal within one business day.

Verified customer savings
Up to 68% lower cost than industry average
Industry average based on publicly available pricing from several AI customer-service platforms. Individual savings depend on conversation volume and setup.

Chit-Chat Feature

Engage in natural conversations without worrying about costs. Our AI automatically identifies small talk and makes these interactions completely free.

How It Works

Smart Detection
Our AI automatically identifies conversation topics that are not directly business-related.
Auto-Tagging
Messages are tagged as "chit-chat" when they involve casual conversation or small talk.
Free
All interactions marked as "chit-chat" are completely free, without impacting your monthly usage limits.
Build Relationships
Create more natural relationships with customers through casual conversation at no extra cost.
AI Assistant
Online
Hello! How can I help you today?
What does Navos cost?
Pricing is tailored to your store's needs. Reach out and we'll put together a proposal within one business day!
Perfect! By the way, how are you today?
chit-chat
I'm doing great, thanks for asking! How about you?
chit-chat
Free Chit-Chat
No charges for small talk

Cost Effective

Never pay for casual conversations. Only business specific interactions count against your usage limits.

Enhanced Relationships

Create more personal connections with customers through natural conversations.

Improved Satisfaction

Customers appreciate human interactions that go beyond transactional exchanges.

How It Works

A simple, intuitive process designed to boost your productivity from day one.

Integration
1

Integration

Connect Navos SaaS to your website with simple integration

Customization
2

Customization

The AI automatically learns about your products and services

Automation
3

Automation

Start serving customers 24/7 with intelligent support

Start Saving Up to 68% on Customer Service Costs

Transform your customer service with AI powered automation that reduces costs while delivering exceptional support around the clock.

No credit card required
Free 14-day trial
Tailored for your business

A plan built around
your actual needs

Every store is different. We build a package around your conversation volume, integration needs, and budget. We'll have a proposal ready within one business day.

Everything included, regardless of your plan size

Custom chat widget design
GDPR compliant on Swedish servers
24/7 AI availability
Automatic escalation to human
Navos dashboard included
Ongoing maintenance & updates
14-day free trial
DPA included

Get a quote for your store

Tell us a bit about your business and we'll put together a proposal within one business day. No obligation, no sales pressure.

We respond within 1 business day
Free 14-day trial included
No credit card required to get started

Or email us directly: hello@navos-ai.com

About Navos

Navos SaaS was founded with a clear mission: to make enterprise-grade AI customer service accessible to every ecommerce business in Sweden and beyond.

Based in Sweden, we build our products with privacy and security at the core. All data is processed on Swedish servers in full compliance with GDPR.

Our AI is trained specifically for ecommerce, meaning it understands order inquiries, returns, product questions, and the nuances of online retail right out of the box.

Our Mission

To empower ecommerce businesses with AI tools that save time, reduce costs, and create better customer experiences so founders can focus on building great products.

Our Values

Privacy first. Your customer data never leaves Sweden.

Transparency. Clear pricing, no hidden fees, no surprises.

Human touch. We build AI that knows when to escalate to a real person.

Everything included

Everything your customer service
needs, handled by AI

Navos handles the full customer service conversation, from product questions and order tracking to returns and escalation, around the clock, in any language.

AI Conversations

Handles the full conversation,
not just FAQs

Navos understands context, remembers what the customer said earlier, and responds naturally, just like a trained support agent would.

Natural Language Understanding

Understands questions written in plain, everyday language. Handles typos, vague questions, and follow-ups in the same thread.

24/7 Availability

Active around the clock, every day of the year. Customers get answers immediately, whether it's 11pm on a Sunday or peak holiday traffic.

Context Memory

Remembers everything said earlier in the conversation. No need for customers to repeat themselves mid-thread.

Multilingual Support

Responds fluently in Swedish, English, and other languages. Automatically detects the customer's language and adapts.

Tone Matching

Adapts its tone to match your brand — formal, friendly, or somewhere in between, with a consistent voice across every conversation.

Instant Response

Answers in ~3 seconds. No queue, no wait time. Customers get what they need and move on.

E-commerce Intelligence

Knows your products,
policies, and orders

Trained on your actual product catalog, return policy, and shipping terms, so answers are always accurate and relevant to your store.

Product Knowledge

Answers detailed questions about materials, sizes, compatibility, and availability based on your actual product data.

Order & Shipping Questions

Handles the most common questions — where is my order, how long does delivery take, what's your return window, instantly.

Return & Refund Guidance

Walks customers through your return process step by step. Reduces friction and prevents unnecessary escalations.

Payment & Checkout Help

Clarifies payment methods, discount codes, and checkout issues without requiring human involvement.

Warranty & Guarantee Info

Explains warranty terms, coverage conditions, and how to make a claim, reducing inbound support tickets.

Smart Recommendations

Suggests related products or alternatives when a product is out of stock, turning a dead end into a potential sale.

Escalation & Handover

Knows when to step back
and hand over

When a conversation requires human judgement, Navos escalates automatically with full context passed along so your team doesn't start from scratch.

Automatic Escalation

When Navos detects a situation it can't resolve, such as a complaint, a complex return, a sensitive issue, and it immediately hands the conversation over to your team. The full chat history, customer info, and context is forwarded so nothing needs to be repeated.

Full conversation history forwarded by email
Customer notified that a human will follow up
Escalation triggers customizable per client
Works outside business hours too
Navos AI ● Live
I've been waiting 3 weeks for my order and nobody is responding to my emails.
That's not okay and I understand your frustration. I'm escalating this to our team right now and you'll hear back within 2 hours. Can I take your email?
Escalated, full context forwarded to team inbox
Setup & Integration

Up and running
in under a day

No complex technical integration required. We handle the setup, train the AI on your store, and deliver a ready-to-use chat widget.

One-line Installation

Paste a single script tag into your website and the widget is live. Compatible with any CMS or custom-built store.

Custom Widget Design

The chat widget is designed to match your brand colors and style. Included in all plans at no extra cost.

Trained on Your Content

We train the AI on your product catalog, FAQs, shipping terms, and return policy before launch. No templates, no guesswork.

Live Dashboard

Monitor conversation volume, response accuracy, and escalation rates from your Navos dashboard in real time.

Ongoing Maintenance

We update the AI when your products or policies change. You don't need to manage prompts or retrain the model yourself.

GDPR Compliant by Default

All data processed on Swedish infrastructure. No data leaves the EU/EEA. DPA included with every plan.

Works with your existing platform

WooCommerce
Shopify
Squarespace
Webflow
WordPress
Figma Sites
Custom HTML
Any CMS via script tag

Ready to get started?

Try Navos free for 14 days. No credit card, no commitment, just better customer service from day one.

Privacy Policy

Last updated: February 2026

1. Data Controller

Navos SaaS AB, Sweden. Contact: hello@navos-ai.com

2. What Data We Collect

We collect contact information, conversation data processed through our AI, and usage analytics to improve the service.

3. Data Storage

All data is stored on servers in Sweden and processed in accordance with GDPR (EU Regulation 2016/679).

4. Your Rights

You have the right to access, correct, or delete your personal data. Contact: hello@navos-ai.com

Navos AI
Online, replies instantly
Before we start
This chat is operated by Navos SaaS AB, Sweden.

What we collect: Your messages and information you share in this conversation.

How we use it: To answer your questions and improve our service. Conversations may be reviewed by our team for quality purposes.

Data storage: All data is processed and stored on servers in Sweden in full compliance with GDPR (EU Regulation 2016/679).

Your rights: You may request access to, correction of, or deletion of your data at any time by contacting hello@navos-ai.com.

By starting this chat you confirm that you have read and accept this policy. Full details are available in our Data Processing Agreement.
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